Privacy Policy – Loan Credit Union
Our Privacy Philosophy
At Loan Credit Union Inc. (“Loan Credit Union”, “we”, “us”, or “our”), trust, transparency, and reliability are core to our guiding principles. This Privacy Policy (“Privacy Policy”) explains how we collect, use, share, store, and protect your personal information.
Our Policy
Welcome to the website of Loan Credit Union Inc., accessible at https://loancreditunion.ca (the “Website”).
Loan Credit Union is a financial comparison and referral platform designed to help users learn about lenders, credit options, and financial services, or to submit applications for loans and related services (collectively, the “Services”).
Loan Credit Union does not provide, arrange, or underwrite loans or financial products directly. We operate solely as a referral and comparison service. When you submit a request or application through our platform, your information may be referred to qualified third‑party financial service providers.
“Users” and “you” refer to any individual who visits our Website, uses our Services, or communicates with us.
This Website and its contents are the intellectual property of Loan Credit Union Inc.
This Privacy Policy explains:
- What personal information we collect
- How we use that information
- How information is shared and stored
- Your rights and choices regarding your data
For the purposes of this Privacy Policy, “Personal Information” means information about an identifiable individual, excluding business contact information used solely for employment‑related communication.
You may opt out of any collection, use, or disclosure of Personal Information that is not reasonably necessary to provide the Services you requested. Details are provided under “Your Choices.”
Short Summary
The purpose of Loan Credit Union’s technology platform is to help individuals make informed financial decisions.
Loan Credit Union provides free educational content, financial comparisons, and referral services related to personal loans, installment loans, debt solutions, business financing, and related financial products.
When users submit applications or quote requests, certain personal information is required to evaluate eligibility and match users with suitable third‑party providers.
We are not a lender. We do not approve or deny applications. All lending decisions are made by third‑party providers.
Personal information is not sold and is not shared for third‑party marketing enrollment purposes.
Where required by law, certain users may be required to provide express consent before cookies or tracking technologies are used.
For privacy‑related questions, contact:
privacy@loancreditunion.ca
Agreeing to the Terms of This Privacy Policy
Before using our Services or submitting Personal Information, please review this Privacy Policy carefully.
By accessing or using the Services, you agree to the practices described in this Privacy Policy.
If you do not agree, please do not use our Website or Services.
This Privacy Policy forms part of our Terms of Service.
Our Services are intended for individuals located in Canada only.
Personal Information We Collect
We collect Personal Information only as reasonably necessary to provide our Services and improve user experience.
1. Key Contact Information
- Full name
- Email address
- Phone number
- Mailing or residential address
- Any additional information you choose to provide
2. Financial, Employment & Other Personal Information
May include:
- Income information
- Employment details
- Date of birth
- IP address
This information is used solely to help match users with appropriate financial service providers.
Information may be shared with secure third‑party systems such as eligibility engines or bank verification tools. All partners are bound by confidentiality obligations.
3. Identity Verification Information
Where applicable, identity verification may be required to prevent fraud and unauthorized access.
4. Communication Information
Information collected when you contact us, including:
- Support requests
- Survey responses
- Communication preferences
5. Commercial Information
Records of services or products you applied for through our platform.
6. Social Media Information
If you interact with our social media pages, we may receive information you voluntarily provide.
7. Technical and Internet Activity Information
Automatically collected information may include:
- Device type and model
- Browser and operating system
- IP address
- Usage patterns
- Time spent on pages
- Interaction behaviour
Email engagement data such as opens and link clicks may also be recorded.
How We Collect Your Information
Personal Information is collected primarily through:
- Online forms
- Service requests
- Communications with our team
We may use the following technologies:
- Cookies
- Local storage technologies
- Web beacons or tracking pixels
- Analytics and performance tools
- Advertising measurement tools
You may disable cookies through your browser settings, though doing so may affect site functionality.
How We Use Your Information
Service Delivery
- Provide and operate Services
- Process requests and referrals
- Maintain platform security
Communication
- Respond to inquiries
- Provide support
- Send service‑related notices
Service Improvement
- Enhance features
- Improve user experience
- Analyze aggregated trends
Marketing Communications
- Promotional emails or SMS messages (where consent is provided or permitted by law)
You may unsubscribe at any time.
Compliance and Protection
- Legal compliance
- Fraud prevention
- Security monitoring
- Protection of rights and property
Personal Information Sharing
We do not sell or rent your Personal Information.
Information may be shared only with:
- Financial service providers for qualification purposes
- Technology partners (hosting, analytics, email delivery)
- Professional advisors (legal, accounting)
- Regulatory authorities where required by law
No mobile or contact information is shared for third‑party promotional purposes.
Personal Information Retention and Deletion
We retain Personal Information only for as long as necessary to:
- Fulfill the purposes described
- Meet legal or regulatory requirements
- Protect rights and prevent fraud
You may request deletion of your data by contacting us.
Children
Our Services are not intended for individuals under the age of 18.
We do not knowingly collect Personal Information from minors. If such information is identified, it will be deleted.
Job Applicants
If you apply for employment with Loan Credit Union, we collect information provided during the recruitment process, including resumes and interview materials.
Applicant data is used solely for hiring and legal compliance purposes.
Links to Other Websites
Our Website may reference third‑party platforms. We are not responsible for the privacy practices of external websites.
Data Security and Risk
We implement reasonable administrative, technical, and organizational safeguards to protect Personal Information.
However, no system is completely secure. Users should exercise caution when sharing information online.
Disclosure of Personal Information Outside Canada
If Personal Information is processed or stored outside Canada, it may be subject to foreign laws.
We take reasonable contractual and organizational measures to ensure appropriate data protection standards are maintained.
Your Choices
You have the right to:
- Request access or correction of your information
- Opt out of marketing communications
- Request data deletion
- Limit cookie usage via browser settings
Please note that some features may not function without required information.
Governing Law
This Privacy Policy is governed by the laws of Canada.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will take effect once posted on our Website.
Continued use of the Services constitutes acceptance of the updated policy.
Contact, Complaints & Data Deletion Requests
Loan Credit Union – Privacy Office
Email: privacy@loancreditunion.ca
Terms of Use – Loan Credit Union
Acceptance of the Website Terms of Use
Loan Credit Union Inc. (“Loan Credit Union”, “we”, “us”, or “our”) welcomes you to its website (the “Website”), accessible at https://loancreditunion.ca.
Please read these Terms of Use (“Terms”) carefully before using the Website and/or any services made available through the Website (collectively, the “Services”).
The Website is a copyrighted work belonging to Loan Credit Union Inc. Certain features may be subject to additional guidelines or terms, which are incorporated by reference into these Terms.
By accessing or using the Website or Services, including any third-party matching or referral functionality, you agree to be legally bound by these Terms, whether or not you have read them.
If you do not agree, you must immediately stop using the Website and Services.
These Terms form a legally binding agreement between you and Loan Credit Union. You confirm that you have the legal capacity to enter into this agreement and that you are at least 18 years of age.
Eligibility
You represent and warrant that you are at least 18 years old. Individuals under the age of 18 are not permitted to use the Services.
Loan Credit Union’s Role vs. Role of Financing Organizations
Loan Credit Union operates as a technology-based comparison and referral platform.
We help users access information about financial products and services such as personal loans, installment loans, debt solutions, auto financing, and other financial arrangements offered by third-party providers.
Loan Credit Union is not a lender and does not provide financing directly.
Any financial information displayed on the Website is provided by third parties and may be incomplete, outdated, or inaccurate.
The Website does not provide legal, financial, investment, or professional advice. Information is for general informational purposes only.
If you proceed with a financial product or service, you will enter into a separate agreement directly with the third-party provider. These Terms do not govern any third-party agreements.
Loan Credit Union does not guarantee approval, credit improvement, or loan funding.
Loan Credit Union may receive compensation from providers featured on the Website. Our Services remain free for consumers.
Purchase of Financial Products Through the Platform
Our platform assists users in locating and connecting with third-party financial providers.
All approval decisions are made solely by third-party institutions. Loan Credit Union has no control over and bears no responsibility for these decisions.
We are not a party to any agreement between you and a third-party provider.
Bank Account Verification
If bank verification services are used, it is your responsibility to ensure that providing login credentials does not violate your agreement with your financial institution.
Accounts
You may create an account or submit a service request. You agree to provide accurate and current information.
Only one account per individual is permitted.
You are responsible for maintaining the confidentiality of your login credentials and all activity under your account.
You agree to notify us immediately of unauthorized access or suspected security breaches.
If co-applicants are added, you confirm that proper consent has been obtained.
Security
We implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no internet transmission is completely secure. You use the Website at your own risk.
Intellectual Property Rights
All content on the Website — including text, graphics, logos, software, layout, design, and functionality — is owned by or licensed to Loan Credit Union and protected by intellectual property laws.
“Loan Credit Union” and related logos and branding are trademarks of Loan Credit Union Inc.
You may use the Website only for personal, non-commercial purposes. Unauthorized copying or redistribution is prohibited.
Conditions of Use
You agree to use the Website only for lawful purposes. You must not:
- Provide false or misleading information
- Upload fraudulent or altered documents
- Misrepresent your identity or financial situation
- Interfere with Website security or operations
- Upload illegal, harmful, abusive, or defamatory content
- Send spam or unauthorized promotions
- Attempt unauthorized system access
We reserve the right to suspend or terminate access at any time.
User Submissions – Grant of Licence
By submitting content or documents, you grant Loan Credit Union a worldwide, royalty-free, non-exclusive licence to use such materials as necessary to operate the Website and Services.
You confirm that you have lawful rights to all submitted materials and remain responsible for their accuracy.
Monitoring, Enforcement, and Termination
Loan Credit Union reserves the right to remove submissions, suspend accounts, cooperate with law enforcement, and take legal action where appropriate.
No Reliance
Website content is for general information only and does not constitute advice. You should seek professional advice before making financial decisions.
Privacy
Your use of the Website is subject to our Privacy Policy. Cookies and tracking technologies may be used.
Third-Party Websites and Users
We are not responsible for third-party websites, services, or user interactions.
Geographic Restrictions
The Website is intended for individuals located in Canada only.
Disclaimer of Warranties
The Website and Services are provided “as is” and “as available” without warranties of any kind.
Limitation of Liability
To the maximum extent permitted by law, Loan Credit Union shall not be liable for any damages arising from your use of the Website or Services.
Indemnification
You agree to indemnify and hold harmless Loan Credit Union and its affiliates from claims arising from your use of the Website or violation of these Terms.
Governing Law and Jurisdiction
These Terms are governed by the laws of Ontario, Canada, and applicable federal laws.
Modifications
We may revise these Terms at any time. Continued use of the Website constitutes acceptance of updated Terms.
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Loan Credit Union.
Reporting and Contact
This Website is operated by Loan Credit Union Inc.
All legal notices, misuse reports, and support communications should be directed to: